Customer Service Advisor / Administrator

Customer Service Advisor / Administrator

• Location: Norwich, Norfolk.
• Working Arrangement: Office, Phone Based.
• Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).
• Salary Circa: up to £25,000 p.a. (depending on experience).

The Company:
Our client is an independent technology company specialising in IT support and print solutions. Serving businesses both locally and nationally, they enhance IT security and efficiency. Committed to innovation and customer satisfaction, they take pride in being a trusted partner to their clients and a supportive employer to their staff.

What to Expect:
In this role, you will be office-based, working within a small, friendly team. Your primary responsibility will be handling customer sales enquiries over the phone, resolving any issues with orders, and managing all associated administrative tasks.

What You'll Bring to the Role:
You will thrive in a fully office-based role, confident in handling customer enquiries over the phone and managing multiple tasks throughout the day. A good command of written and spoken English, along with strong computer skills, is essential. While a driving license isn't required, the ability to commute to the office would be advantageous.

Responsibilities Include:

• Handle Customer Enquiries: Respond to customer inquiries via phone, providing clear and helpful information.
• Resolve Customer Issues: Address customer concerns or issues related to products, services, or orders, finding prompt and satisfactory solutions.
• Administrative Support: Process orders, maintain records, and complete relevant administrative tasks associated with customer enquiries.
• Collaborate with Team: Work closely with team members to ensure smooth day-to-day operations and share relevant information as needed.
• Ensure Customer Satisfaction: Strive to deliver excellent customer service in all interactions, aiming to improve overall customer satisfaction.
• Contribute to Team Goals: Work towards meeting team and company performance targets, such as response time, resolution time, and customer satisfaction metrics.

Details & Benefits:

• Salary Circa: up to £25,000 p.a. (depending on experience).
• Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).
• Time: Weekends and Bank Holidays off + Generous Annual Leave Allowance.
• Culture: A supportive and dynamic team environment with a focus on employee growth and safety.
• Contract: Full Time, Permanent.

If you have the necessary Customer Service Advisor and Administrative experience and are looking for a new challenge within a friendly and establish local company, then apply now!!

If you have the right experience, qualifications, and a passion that fits our team, we'd love to hear from you. Don't miss this opportunity to take the next step in your career - apply now!

Please contact our office on 07341 497822 or email Louisa Coggs at louisacoggs@major-recruitment.com

Major Recruitment acts as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.

INDER